HPW's approach to the day-to-day running of client pension schemes is second to none, taking the skills of dedicated pension consultants and underpinning them with our own strict service levels and rigorous review procedures to guarantee efficiency and all-round satisfaction.

Overseen personally by an actuary and director and drawing on the skills of our practised administrators, we bring together the breadth and depth of understanding and attention to detail that together lead to error free pensions administration and long term efficiency.

HPW Service Level Satisfaction

Our pensions administration work is underpinned by clear service performance and accountability targets ensuring accuracy and adherence to strict time scales. It's all about attention to detail, the fine points that ensure every member gets paid on the very first day of retirement and, in sensitive cases such as death, each calculation and item of correspondence is turned round within 24 hours.

A smooth transition

Project managed to your time scales, we can deliver fully documented and client agreed transition programmes ensuring a smooth and unencumbered transfer of your scheme. The fact that we have first hand experience of the methods employed by many of our competitors underpins this process. When included as part of the HPW 3-year discounted contract, our transition programme is provided free of charge and includes the HPW HealthCheck as standard; providing reassurance for all parties of the integrity of the scheme.

Quality driven

A continuous audit of our own services, spot check calculations and peer review are just some of our procedures that ensure your pension scheme management remains on track. Hughes Price Walker supports the administration of any and every aspect of both defined benefit (including final salary and CARE) and defined contribution schemes.